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4 Roles & Responsibilities of SAFe Scrum Master(SSM)

roles & responsibilities of SAFe scrum Master
In today’s evolving business landscape, organizations are constantly seeking ways to stay competitive and deliver value to their customers faster.

At the heart of SAFe, the SAFe Scrum Master (SSM) plays a pivotal role in facilitating agile transformations and ensuring teams work together seamlessly.

In this blog post, we will delve into the roles and responsibilities of an SSM and understand why they are essential for SAFe success.

4 Important Roles of SAFe Scrum Master (SSM)

1. Servant Leader

The SSM is a servant leader, first and foremost. This means they are dedicated to serving the Agile Release Train (ART), the teams, and the organization as a whole.

They lead by example, promote a culture of continuous improvement, and foster collaboration among team members.

A servant leader listens attentively, removes impediments, and empowers teams to make decisions while adhering to the SAFe principles and values.

2. Agile Coach

An SSM is also an agile coach. They work closely with teams to help them understand and adopt SAFe practices. This includes coaching teams on Scrum, Kanban, and other agile methodologies, as well as facilitating Agile ceremonies like sprint planning, daily stand-ups, sprint reviews, and retrospectives.

The SSM ensures that teams adhere to SAFe principles and continuously improve their processes.

3: Facilitator

In the SAFe framework, collaboration and alignment among teams are vital. The SSM acts as a facilitator, ensuring that teams work together smoothly and align their efforts toward common goals.

They facilitate ART events such as PI planning, where teams come together to plan their work for the next Program Increment.

4: Problem Solver

Agile teams often encounter impediments and challenges that can hinder their progress. The SSM acts as a problem solver, helping teams overcome these obstacles.

They collaborate with other stakeholders to remove impediments and create a conducive environment for teams to deliver value continuously.

4 Important Responsibilities of SAFe Scrum Master (SSM)

1: Empower Teams

One of the primary responsibilities of an SSM is to empower teams. They provide guidance and support, ensuring that teams have the autonomy to plan and execute their work effectively.

This involves coaching teams on agile practices, helping them self-organize, and assisting with problem-solving when necessary.

2: Foster Continuous Improvement

Continuous improvement is at the core of agile, and the SSM plays a crucial role in fostering it. They encourage teams to reflect on their performance, identify areas for improvement, and implement changes.

This includes conducting retrospectives and helping teams create actionable improvement plans.

3: Enable PI Planning

PI (Program Increment) planning is a significant SAFe event, and the SSM is instrumental in its success. They help prepare for PI planning, facilitate the event itself, and ensure that teams commit to their objectives for the upcoming PI.

This requires excellent facilitation skills and a deep understanding of the SAFe framework.

4: Remove Impediments

Removing impediments is critical to the agility of the organization. The SSM identifies and addresses issues that are blocking teams’ progress, whether they are related to resources, dependencies, or processes.

They work proactively to ensure teams can focus on their work without unnecessary interruptions.


In the world of SAFe, the SAFe Scrum Master (SSM) is the linchpin that holds the agile transformation together. They embody the principles of servant leadership, coaching, and facilitation, enabling teams and organizations to thrive in an agile environment.

By empowering teams, fostering continuous improvement, facilitating collaboration, and solving problems, the SSM plays a multifaceted role that is crucial to the success of SAFe implementations. As organizations continue to embrace agile and lean principles to stay competitive, the SSM will remain a key figure in navigating the agile seas.

Also Check: SAFe Scrum Master certification cost